Ticket news: Heidenheim away

Ticket information has been released for next month's UEFA Conference League game in Germany…

Chelsea play away against Heidenheim on Thursday 28 November, kick-off 6:45pm (local time).

Ticket selling details are as follows:

Uncollected tickets

Supporters who fail to collect their tickets will not receive any loyalty points.

Supporters on the UEFA away scheme who fail to collect will be removed from the scheme.

Allocation and stadium entry information

We have received an allocation of 1,521 tickets which includes an allocation of three non-ambulant and three personal assistant tickets. Ambulant tickets will be taken from the main allocation.

Business season tickets or multiple season tickets in one name

Season tickets held in a business name (as determined by the club) cannot purchase tickets for UEFA away matches. Any season ticket holder who holds two or more season tickets in one name can only purchase one UEFA away match ticket.

Collection Procedure

Once the fully completed declaration form has been received a voucher will be emailed to the owner of the ticket, not the supporter who made the booking.

In order to collect the ticket, each individual supporter will be required to bring with them in person their collection voucher and their valid passport. Please note copies of the passport will NOT be accepted and each supporter will need to visit the collection point in person. Tickets are not transferrable and cannot be collected on behalf of other supporters.

Further details in relation to the location of the ticket collection point, along with match security and safety information, will be communicated to supporters by email as soon as possible.

Declaration form submission

Each supporter will need to fully complete a declaration form once the booking has been made. The declaration form must be completed accurately including the passport number of the applicant.

Supporters who purchase two tickets or more in one transaction will be required to submit the application forms from that transaction at the same time. Failure to comply with the above information will result in the declaration forms being returned without tickets issued.

Declaration forms can be submitted by clicking here

Deadlines

Please note the following deadlines are in place for this match:

Declaration forms must reach the ticket office no later than 12pm on Monday 18 November.

Tickets will go off-sale at 12pm on Friday 15 November.

Ticket sales information

Friday 1 November from 10am until Monday 4 November 5pm: Supporters on the UEFA away scheme can purchase one ticket. Supporters on the scheme will be given 500 temporary loyalty points.

Tuesday 5 November from 10am until Tuesday 5 November 1.30pm: Tickets will be sold one ticket per season ticket holder.

Tuesday 5 November from 2pm: Tickets will be sold one ticket per member.

Please note that tickets will be allocated in a strict selling order.

Tickets will be sold online only.

Disabled Supporters Application Process

Supporters who require accessible tickets can submit an application form found here; which can be submitted during the relevant selling period. Alternatively, supporters can call our access team on 0371 811 2012 or 0044 207 915 1950 (international callers) to reserve your tickets or enquire about further information. Personal assistant’s tickets can only be allocated via the above application process.

Loyalty points

Supporters will receive five loyalty points for this match.

Official travel

There will be no official travel operating for this match.

Refunds

We regret that match tickets once purchased cannot be refunded.

Tickets Prices

Adult (standing area) £14.50

Adult (seating area) £17.00

Adult (seating restricted view) £14.50

Ambulant Adult £17.00

Ambulant PA £17.00

Non-Ambulant Adult £14.50

Non-Ambulant PA £0

All ticket sales are subject to availability. Match dates and ticket on-sale dates are subject to change. Please check the website for the latest information.